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Frequently Asked Questions
General Information
Q1: What products does Nexus Node offer?
A1: Nexus Node provides a wide range of IT hardware including servers, server options, routers, switches, access points, firewalls, VoIP systems, SSDs, memory modules, and printers. We offer new, used, and refurbished products to meet various needs and budgets.
Q2: Where is Nexus Node located?
A2: Nexus Node operates from Norwich, We serve clients nationwide and offer shipping services to various locations.
Product Information
Q3: What is the difference between new, used, and refurbished hardware?
A3: New hardware is brand new and comes with the manufacturer’s warranty. Used hardware has been previously owned but is still functional. Refurbished hardware has been restored to full functionality and tested rigorously, often coming with a limited warranty.
Q4: Do you offer warranties on your products?
A4: Yes, all our products come with a warranty. The length and terms of the warranty depend on whether the product is new, used, or refurbished. Specific warranty details are provided with each product listing.
Ordering and Shipping
Q5: How can I place an order with Nexus Node?
A5: You can place an order through our website, by phone, or by contacting our sales team via email. We are here to assist you with any queries and to ensure a smooth purchasing process.
Q6: What payment methods do you accept?
A6: We accept various payment methods including credit/debit cards, PayPal, bank transfers, and purchase orders for approved customers.
Q7: Do you offer international shipping?
A7: Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please contact us for specific shipping details to your location.
Technical Support and Services
Q8: Do you provide technical support for your products?
A8: Yes, Nexus Node offers comprehensive technical support for all products. Our experienced support team is available to assist you with setup, troubleshooting, and any technical issues you may encounter.
Q9: Can you help with the installation and configuration of the hardware?
A9: Absolutely! We provide installation and configuration services to ensure your hardware is set up correctly and running optimally. Contact our support team for more details.
Returns and Exchanges
Q10: What is your return policy?
A10: We offer a flexible return policy to ensure customer satisfaction. Products can be returned within 7 days of purchase, provided they are in their original condition. Please review our return policy on our website for detailed information.
Q11: How do I initiate a return or exchange?
A11: To initiate a return or exchange, contact our customer service team with your order details. They will guide you through the process and provide instructions for returning the product.
Custom Solutions and Bulk Orders
Q12: Do you offer custom hardware solutions?
A12: Yes, we specialize in providing custom hardware solutions tailored to your specific needs. Whether you need a custom-built server or a specific network configuration, our team can help design and deliver the perfect solution for your business.
Q13: Can I place a bulk order for my business?
A13: Yes, Nexus Node welcomes bulk orders and offers competitive pricing for large quantities. Contact our sales team to discuss your requirements and receive a custom quote.